Pelican Turf Terms and Conditions

1. Introduction

Welcome to Pelican Turf. We specialize in commercial and residential artificial grass installations. These Terms and Conditions govern the use of our services and website, including the subscription to our communication alerts via calls, emails, and texts.

2. Services

Pelican Turf provides professional installation of artificial turf for various applications, ensuring high-quality standards and customer satisfaction.

3. Communication Consent

By opting in to receive communications from Pelican Turf:

  • 3.1 SMS Alerts: You agree to receive SMS alerts about deals, promotions, and service updates. Standard message rates apply. You may receive up to 10 messages per month.

  • 3.2 Opt-Out: You can stop receiving messages at any time by texting "STOP" to our shortcode. To restart communication, you must opt-in again as originally done.

  • 3.3 Help and Support: For issues, text "HELP" to the shortcode, or contact us via email at contact@pelicanturf.com or our toll-free number.

  • 3.4 Carrier Limitations: Carriers are not responsible for delayed or undelivered messages.

  • 3.5 Data and Message Rates: Message and data rates may apply.

  • 3.6 Privacy Policy: Refer to our privacy policy for detailed information on how we handle your data at Pelican Turf Privacy Policy.

4. User Responsibilities

When using our website and services, you agree to:

  • 4.1 Accurate Information: Provide accurate and current information about yourself when required.

  • 4.2 Compliance: Comply with all local, state, and national laws regarding the use of our services.

5. Installation Services

  • 5.1 Scheduling: Schedule installation appointments in advance. Delays may occur due to weather or other unforeseen circumstances.

  • 5.2 Site Preparation: Ensure the site is prepared as per our guidelines before the scheduled installation.

6. Payment Terms

  • 6.1 Estimates: Receive an estimate that details the cost of installation. This estimate is valid for 30 days.

  • 6.2 Invoices: Pay invoices according to the payment terms specified. Late payments may incur additional fees.

7. Cancellations and Refunds

  • 7.1 Cancellation Policy: You may cancel your installation service with written notice at least 48 hours before the scheduled date without penalty.

  • 7.2 Refunds: Refunds for cancelled services will be processed according to the payment method used, typically within 10 business days.

8. Limitation of Liability

Pelican Turf is not liable for any indirect, special, incidental, or consequential damages resulting from the use of our services or products.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Your continued use of our services after such changes constitutes acceptance of the new Terms and Conditions.

10. Contact Us

For any questions or concerns about these Terms and Conditions, please contact us at contact@pelicanturf.com or call our toll-free number.